Legal
Privacy Policy
Last updated: September 2026
Aurrella is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how you can control it. We don't sell your data — ever.
What We Collect
When you place an order or contact us, we collect:
- Your name, phone number, and delivery address
- Your email address (if provided)
- Order history and product preferences
- Device and browser information (for security)
- WhatsApp messages if you contact our support team
We do not collect payment card details — all orders are Cash on Delivery.
How We Use It
We use your information to:
- Process and deliver your orders
- Send WhatsApp tracking updates
- Handle returns, exchanges, and support queries
- Send you our newsletter (only if you subscribed)
- Improve our product selection and website experience
We will never use your data for purposes other than those listed above without your explicit consent.
Your Rights
You have the right to:
- Request a copy of all personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your data (subject to legal obligations)
- Unsubscribe from marketing communications at any time
To exercise any of these rights, WhatsApp us or email privacy@aurrella.com. We respond within 48 hours.
Questions?
If you have any questions about this policy or how we handle your data, contact us: